Refund and Returns Policy

Last Updated: 2025

Thank you for shopping with Siyoda. We strive to provide high-quality Sri Lankan spices and related products. However, if you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns under the following conditions:

• Items must be returned within 14 days of the delivery date.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (receipt or order confirmation) must be provided.
• Perishable goods (such as spices and food items) cannot be returned due to health and safety regulations.

To initiate a return, please contact our customer support at [Insert Email] with your order details.

Return Shipping:

• Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.
• We recommend using a trackable shipping method as we are not responsible for lost return shipments.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

• If approved, refunds will be processed to the original payment method within 7-14 business days.
• Shipping costs are non-refundable, except in cases of defective or incorrect products.
• If your refund is delayed, please check with your bank or payment provider before contacting us.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [Insert Email] with proof of the issue (photos required).

Non-Returnable & Non-Refundable Items

• Opened or used spice products.
• Items returned after 14 days from delivery.
• Items without proof of purchase.
• Sale items and promotional products.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing [Insert Email] with your order details and photos of the issue. We will arrange a replacement or refund at no additional cost.

Cancellations

Orders can only be canceled within 12 hours of purchase if they have not been shipped. Once shipped, the order cannot be canceled.

Contact Us

For any questions regarding refunds or returns, please contact us at: Email: [email protected]
Phone: (077) 3541117

We appreciate your support and look forward to serving you with the best Sri Lankan spices!